Do I get a free trial?

Yes! There is a free 7-day trial period for you to check out the product and decide if it's right for you. We won't even ask for your credit card information until the trial is over!

Is online health and wellness coaching effective?

While online health and wellness coaching is relatively new, according to numerous scientific studies, it can be as effective as traditional in-person coaching. The majority of the traditional in-person trainer/client relationships still happens with online coaching - ongoing engagement, custom fitness plans, and more. Additionally, digital coaching allows for accountability at all times, not just during a personal training session at the gym.

What does “unlimited engagement” mean?

With Ladder, you have unlimited access to your coach. Unlike traditional in-person training, you aren’t limited to engagement during a training session. Your subscription allows you to ask questions, share your fitness journey, and receive feedback or accountability messaging anytime, anywhere.  You can expect to communicate with your coach multiple times per day.

How do we match clients with coaches?

Our matchmaking criteria takes into account your fitness goals, abilities, training type, personality, and more. We aggregate the information you give us about yourself in your initial onboarding questionnaire to provide you with the best possible match to fit your wants and needs.

What if I don’t like my coach?

We want to make sure that you are able to work with a coach that is right for you, so all you have to focus on is reaching your health and wellness goals! In the event that your coach is not a good fit, we are more than happy to re-match you to a new coach that fits your needs.

Why does it cost $49.99/month?

One of the most common reasons people don’t utilize traditional personal training is because of the high costs and daunting barriers to entry. Not only does the average personal training client pay over $350/month, but the out of pocket expense to buy “packages” of training sessions can be closer to $1,000 at one time. Ladder is allowing more people to access personal training by charging $49.99/month for unlimited engagement and completely personalized fitness programs with a certified personal trainer.

You can end your subscription at any time, and you don’t need to worry about expensive per session prices - just one monthly payment for unlimited access to a personal trainer when you need it, on your own schedule.

What if I don’t have a gym membership?

You don’t need a gym membership to use Ladder! During your initial questionnaire, you can indicate whether or not you have a gym membership. Your coach will build you a custom fitness program taking into account your access to equipment and space. You can work out at home, outside or anywhere!

When will I receive my custom program?

In order to receive a truly custom fitness plan, it's vital to discuss your goals and abilities with your coach. They are the experts in helping you reach your goals and holding you accountable.

After an initial discovery period, your coach will have a custom program for you within 24 hours!

Who are Ladder coaches?

Ladder coaches are exactly like traditional in-person trainers… in fact, they are. All of our coaches are certified personal trainers with a tremendous amount of relevant experience working with people just like you. Check out our Instagram for more information on some of our coaches!

Will I meet my coach in person?

As of now, the platform does not enable “in-person” engagements. However, a number of our digital relationships have also led to “in-person” training sessions, which makes us happy!