Trouble logging in
Fixes for login problems, password resets, and getting back into your account.
Updated Oct 6, 2026
I'm having trouble logging into my account or keep getting logged out.
Ladder automatically logs you out every 60 days to protect your account security. You can sign back in using the same Apple ID and password you used when you signed up.
If you're having trouble signing in, please try following these steps below:
Apple User Reset Directions [FROM IPHONE] (recommended)
- On your iPhone go to the iPhone Settings app
- Select your name under Settings
- Select Sign-In with Apple
- Select Ladder
- Select Delete
- Delete the Ladder App from your device
- Redownload the Ladder App from the App Store
How do I change my password?
If you forget your password, you’ll have to reset it with Apple HERE.
Still stuck? Ask Maive.
Maive can check your account, fix the common stuff, and hand off to a real person when needed.
